Payment Terms

SkillsNest only charges providers for platform plans and platform features. Customers do not pay SkillsNest to browse, search, or contact providers.

Provider plan payments are processed through Paynow Zimbabwe. Paynow supports mobile money and card options as made available by Paynow from time to time.

• USD and ZWG are supported where enabled.
• The ZWG price for a plan is calculated using the official Reserve Bank of Zimbabwe (RBZ) USD/ZWG rate published for the applicable day.
• ZWG checkout may be temporarily disabled if the official RBZ rate is unavailable or stale. In that case USD checkout remains available where offered.

Your plan activates once Paynow confirms a successful payment and our systems record it. Confirmation may take a short time depending on Paynow and the payment method used.

• If Paynow reports a failure or cancellation, your plan is not activated and no charge is applied by SkillsNest.
• Pending payments are checked and reconciled. If a payment is later confirmed by Paynow, the plan is activated.
• If you believe you were charged but your plan did not activate, contact support with your Paynow reference.

Plans are renewed by initiating a new payment. If a renewal payment is not received by the end of the paid period, the plan enters a short grace period, then an overdue state, and eventually loses public visibility as described on the plans and billing pages. You can downgrade or cancel at any time; benefits end at the close of the paid period.

SkillsNest does not act as a payment processor between customers and providers. Customers pay providers directly for the services they purchase, using whatever method the two parties agree.

SkillsNest does not offer escrow, wallets, balances, payouts, commissions, or settlement between customers and providers.

Payment questions: support@skillsnest.co.zw. Please include your provider account email and the Paynow reference.